ONNI
Last updated: 11 July 2026
We want you to be happy with your Kiuas. If something isn’t right, here’s how returns and refunds work.
You have 30 days after receiving your order to request a return. To be eligible, the item must be in the same condition you received it — unused, and in its original packaging.
Email us with your order number and we’ll send you the return instructions. Items sent back without requesting a return first can’t be accepted.
Once we’ve received and inspected your return, we’ll let you know if the refund is approved. If so, it’s automatically refunded to your original payment method within 10 business days.
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can make it right.
This is placeholder text. Replace it with your final refund policy before launch.
